Frequently Asked Questions About Carpet Cleaning

frequently asked questions

These are a few of the most frequently asked questions about our professional carpet cleaning service. If your question is not answered here, please contact us and we'll be happy to help.

Why should I have my carpets cleaned?

The life of your carpet can be greatly extended by simple routine professional cleaning, and it is more hygienic if it has been deep-cleaned by a professional.

And of course, it looks so much better. A clean carpet sets off the furniture and accessories in the home.

Should I have my furniture cleaned?

Yes, for the same reasons as having your carpet cleaned, plus the fact that regular professional cleaning will protect you investment by extending the useful life of your furniture.

We recommend that you have your upholstery cleaned once a year.

Do you move furniture?

We will move small furniture and put it back in its original position when we are finished. We will not move pianos, large beds, grandfather clocks, most full bookshelves, entertainment centers and other heavy items. We can discuss in advance how to deal with these if they are going to cause a problem.

How long will it take for my carpet or furniture to dry?

It usually takes 8 to 10 hours for the treated areas to dry, depending on the amount of soiling in the carpet and the type of carpet being treated.

How long before I can walk on my carpet?

You can walk on your carpet immediately but it is recommended that you limit traffic until it is completely dry, and obviously do not wear outdoor shoes.

Are the products you use safe?

Yes, all of our products are nontoxic and safe for pets and children. We use only the highest quality chemicals and thoroughly rinse them from your carpet when we are finished. So all you are left with is moist carpet that will be residue free and dry in 8-10 hours.

Will all of the stains come out?

It is not possible to tell without inspecting the stain because it depends on the nature of the soiling and whether it has penetrated the fibers. Some stains may be very difficult or impossible to remove, but we will tell you about those before we start cleaning.

Should I have a fabric protector applied after cleaning?

Yes, we recommend that you apply a fabric protector after cleaning to restore the original resistance to stains.

How often should I have my carpets cleaned?

We recommend having your carpets cleaned professionally every 6 months. When you see your carpet is dirty you have waited too long! Regular cleaning also helps keep the carpets under warranty.

My carpet is old, should I replace it?

We recommend that you try having the carpet professionally cleaned first. It is far less expensive and it may improve the carpet enough to delay its replacement.

How long should we wait to have our carpets cleaned?

That depends on your circumstances: for example, if you have a new born baby, a roaming toddler with a sippy-cup full of red Kool-aid, or you're an allergy sufferer; or perhaps you're the proud owner of a new puppy or kitten, or maybe you've just given up trying to get your kids to take their shoes off at the door. You can see that each situation is unique. Each individual would get a different answer to this question; however, most carpeting manufacturers recommend a professional cleaning every 12 to 18 months.

Aren't all carpet cleaning companies roughly the same?

Actually... No! As with any industry, carpet cleaners run the gamut from 'Bubba' working out of the trunk of his car, to the low-priced high-volume franchise. There are five important 'business-values' which distinguish a real carpet care professional from run-of-the-mill carpet cleaners:

  • Reputation
  • Experience
  • Education
  • Systems
  • Guarantee

In addition to these five 'business-values' CleanMax has a 12-step carpet cleaning process for maximum soil removal, without over-wetting your carpet or leaving a sticky residue behind, and returning your carpet, as close as possible, to brand-new condition.

Through our values and our unique cleaning process, we are able to provide you with the most outstanding service experience ever.

What is it about CleanMax that makes the company unique?

Let's just try and pretend for a moment that our finest equipment, safest products and certified technicians don't even matter. When was the last time a tradesman of any kind was at your home? Did they treat your home with care and concern? Or did they leave you with a bigger mess to clean up when it was all said and done? How about hidden surprises in their final bill? What about being on time? How comfortable were you with their workers inside your home?

Call us Today

Phone: 702-222-0102

Emergency Phone: 702-630-2530

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